PRIVACY POLICY

Effective Date: June 20, 2025

Introduction

We at RingShield AI, a solution offered by Scale Automations, LLC (“we,” “us,” “our”), respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you access our website, purchase our products or services, or engage with us on social media. It also outlines your rights regarding the information we collect. Please read this Privacy Policy carefully. We will update the "Effective Date" at the top of this Policy whenever changes are made. By continuing to use our website, services, or communication channels, you accept any modifications to this Policy.

1. Information We Collect

We collect various types of data when you visit our website, purchase our services, or interact with us. You consent to our collection and use of this data when you provide it.

1.1 Personal Data

This includes information that can identify you, such as:

Full Name

Email Address

Phone Number

Billing/Shipping Address

Demographic Information (e.g., age, location)

You provide this data voluntarily when registering, purchasing services, signing up for communications, or submitting inquiries.

1.2 Derivative Data

Our servers and third-party systems automatically collect:

IP Address

Browser Type & Device Info

Date & Time of Visits

Pages Accessed

We may use cookies, log data, or tracking technologies from platforms like Google Analytics or Facebook Ads for performance and advertising. This data does not directly identify you.

1.3 Financial Data

When you make a purchase, we may process:

Payment Method & Billing Info (handled via third-party processors)

We do not store full payment details. Transactions may be processed through:

Stripe (Privacy Policy)

PayPal (Privacy Policy)

1.4 Social Media Data

If you engage with us via social media (e.g., Facebook, Instagram, LinkedIn), we may collect:

Public Profile Info (name, email, profile picture)

Comments, messages, or other interactions

1.5 Mobile Device Data

If accessing our services via mobile, we may collect:

Device Type and Model

Operating System

Geolocation Data (if enabled)

1.6 Additional Data

We may also collect data when you:

Participate in surveys, contests, or giveaways

Request support or customer service

Book calls or consultations through our system

2. How We Use Your Information

Your data is used to provide services, support, and communications, including:

Managing accounts and logins

Sending confirmations, alerts, or updates

Delivering marketing emails (if opted-in)

Enhancing service experience and security

Improving website content and automation

Complying with legal obligations

We never sell or rent your personal data.

3. SMS & A2P Compliance

3.1 Messaging and Notifications

RingShield AI sends notifications, booking confirmations, updates, and promotional messages through SMS and email. These are only sent to users who opt in through forms or booking links.

3.2 Opt-Out

Text “STOP” at any time to unsubscribe from SMS communications.

3.3 Data Protection

SMS data is never sold or shared outside of necessary communication service providers.

4. CRM & AI Hosting Infrastructure

We offer CRM and call automation services powered by third-party platforms, including:

Retell AI, which hosts our AI voice assistant and call-handling infrastructure

Make.com, which connects and automates data between platforms

By using our services, you agree to the data processing practices of these platforms, which may store and transmit data related to:

Calls and voicemails

Contact details

Booking and CRM activity

While Scale Automations, LLC manages the RingShield AI system, we are not liable for platform outages or errors originating from Retell AI, Make.com, or GoHighLevel (our CRM provider). Users are also subject to their respective privacy policies.

5. Data Security

We implement industry-standard safeguards:

SSL encryption

Secure server hosting

Admin access controls and 2FA

Despite our efforts, no system is entirely immune from breaches. You share data at your own discretion and risk.

6. Data Retention & Deletion

We retain data only as needed for business, contractual, or legal reasons. You may request deletion of your personal data by emailing: [email protected]

7. Cookies & Tracking

We use cookies and similar tools to improve site performance and user experience.

Types of Cookies

Essential – for core functionality and login

Analytics – e.g., Google Analytics to understand traffic

Marketing – e.g., Facebook Pixel, Google Ads retargeting

Manage Cookies

You can disable cookies via browser settings or manage advertising preferences through:

Google Analytics Opt-Out

Facebook Ad Settings

8. Your Rights

8.1 General Privacy Rights

You have the right to:

Access your data

Request corrections

Request deletion

Withdraw consent

Unsubscribe from marketing

8.2 California (CCPA)

If you reside in California, you may request:

A report of personal data collected

Deletion of stored personal information

Opt-out of data sharing for advertising

To exercise these rights, email: [email protected]

9. Policy Updates

We may revise this Privacy Policy at any time. The most current version will always be posted on our website with the effective date clearly noted.

10. Contact Us

For questions or concerns about this policy:

Email: [email protected]
Mailing Address:
Scale Automations, LLC
1730 E. Holly Ave, #738
El Segundo, CA 90293
Last Updated: June 20, 2025